Your constituents’ communication preferences change over time and so should your engagement strategy.

In this webinar, we’re showing how modernized hold code management with QSS™ for Education and Nonprofit Clouds helps you build trust, reduce opt-outs, and drive more meaningful engagement.

Too many organizations are stuck with rigid systems that treat “Do Not Contact” as the end of the road. But unsubscribes don’t have to be permanent, and blanket preferences don’t have to block your best opportunities.

💬 What You’ll Learn:

• How to move beyond checkboxes to track source, reason, temporary restrictions, and more

• How to give Salesforce users fast, intuitive ways to view and update contact preferences

• How to align your CRM with your marketing system’s email preference center

• How to strategically plan hold code categories to capture evolving preferences

• How to make your hold code system household-aware and handle the nuances of each communication channel appropriately

👀 Why It Matters:

✅ Global opt-outs and outdated codes could be costing you engagement
✅ Donors might not want to say “not ever,” just “not right now”
✅ You can gain clearer insights by tracking why someone opts out, instead of just that they did

If you’re ready to strike the right balance between respecting boundaries and maximizing outreach, join us to see how QSS™ can help you reimagine hold code management!